Terms & Conditions Of Bush House Veterinary Group Membership
We don’t like long and boring legal stuff, but when joining the Bush House Pet Health Plan Scheme you are accepting these terms and conditions. It is important to read them carefully, and please ask a member of staff if you have any queries.
If you would like a copy of these terms and conditions in larger print – please ask at reception.
1. The Bush House Pet Health Plan Membership is a rolling annual preventative healthcare programme. The Bush House Pet Health Plan is not an insurance policy.
2. Membership of the agreement constitutes an agreement between you and Bush House Veterinary Group. Membership and benefits are not transferable to another practice.
3. You will receive discounted products and services during the course of your membership including, but not limited to, vaccines and flea / worming treatments and a full health check with one of our vets. Full details of what is included are available from the practice.
4. The fee for your pet will be determined by its species, age and weight.
5. Of course, your pet can still receive treatment outside the scope of the Bush House Pet Health Plan and this will be charged in accordance with the practice’s normal fees, terms and conditions.
6. These Bush House Pet Health Plan terms and conditions should be read in conjunction with any additional information including, but not limited to, literature provided by the practice detailing what is included in the Bush House Pet Health Plan. That literature forms part of these terms and conditions.
7. Your responsibilities – you are responsible for following our vets’ and nurses’ guidance, and for ensuring your pet attends the practice regularly for the preventative healthcare checks which are included as part of your Bush House Pet Health Plan membership. Products included in the plan must be collected within 3 months of treatment becoming due. If we are unable to maintain your pet’s health because you haven’t followed the guidance or attended the practice we may need to terminate your membership. Termination would be in writing as outlined below, and with immediate effect.
8. Your membership fees will be collected by Direct Debit on a monthly basis.
9. We use Easy Direct Debits Limited to collect Direct Debits on our behalf, and your bank statements will show a payment to Easy Direct Debits on behalf of Bush HouseVeterinary Group. For the avoidance of doubt, your agreement is with Bush House Veterinary Group. Easy Direct Debits Limited merely provide support to the practice, which includes transferring your payments.
10. Membership for each pet will renew automatically on the anniversary of the date that your pet joined the Bush House Pet Health Plan.
11. We will always give you at least 30 days’ notice of any change in fees as a result of our annual review.
12. In between our annual fees review, your pet’s monthly fees may also change as your pet’s weight changes. A change in fees due to a change in weight will take effect as soon as is reasonably practical. This applies to both increases and decreases in weight.
13. Failed Direct Debit payments, eg because of a lack of available funds, cause a significant increase in administration costs for the practice. We reserve the right to charge an administration fee of £10 for continued failed payments. This administration charge will be charged to your account at Bush House Vets.
14. After a failed Direct Debit payment, we will re-present our payment request to your bank after 3-5 working days.
15. If the second payment request also fails, an administration charge of £10.00 may be added to your account. We will make a third and final payment request to your bank after a further 3-5 working days. If this payment request is unsuccessful your Bush House Pet Health Plan membership will be cancelled automatically and your pet will no longer receive the associated benefits and discounts, this will also incur a £10 administration charge.
16. If your Bush House Pet Health Plan membership is cancelled automatically because of failed direct debits, your account will be reviewed and you will be charged the full price of any products and services received during the course of your membership, minus any membership fees received to date.
17. Ending our agreement / cancelling your membership:
• You may cancel your contract by contacting the practice within the cancellation period, which is 14 days following the start of your contract.
• If you cancel your membership before your anniversary date, we will review your account and, where applicable, charge you retrospectively the full price of any products and services received during the course of your membership, minus any membership fees received to date.
• We may end our agreement by giving you written notice as outlined below.
18. Unpaid bills relating to your membership fees, treatment received or medicines dispensed will be handled in accordance with our standard terms and conditions (available on request) and may be referred to a third party debt collection agency.
• With regard to this agreement, either party wishing to give notice to the other should do so in writing.
• ‘In writing’ includes emails, letters sent by post, or delivered by hand.
• When we write to you by post, we will use the address most recently provided.
• If you wish to write to us, please use the email address [email protected]vetgroup.co.uk or send letters to Bush House Pet Health Plan Administration, 34 Towy Terrace, Ffair Fach, Llandeilo, SA19 6ST
20. Should you ever have cause to complain about the service you receive, please follow the practice’s normal complaints procedure (available on request).
How we use your information
21. Easy Direct Debits Limited and Bush House Veterinary Group will hold and use your personal data (as defined by UK data protection laws) for the purpose of administering your preventative healthcare plan.
22. Both Bush House Veterinary Group and Easy Direct Debits Ltd may record and monitor inbound and outbound telephone calls for training purposes. These calls may also be referred to in relation to any future queries.
23. We will take all reasonable precautions to ensure the security of your data. Your data will not be shared with anyone else unless there is a legal requirement for us to do so.
24. You have the right to see your personal data. If you have any queries about the data we hold, or how we use it, please write to either Mrs Fran Wynne, Practice Manager, Bush House Veterinary Group, 34 Towy Terrace, Ffairfach, Llandeilo SA19 6ST or Easy Direct Debits Limited, 99 Holdenhurst Road, Bournemouth BH8 8DY.
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